General Terms & Condition (GTC)

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General Terms & Condition (GTC)

The Terms and conditions mentioned herein shall form an integral part of the services being rendered and shall be binding on the Customer Agreement" shall mean, unless otherwise specifically provided for, the CAF along with the General and Product Terms and Conditions duly executed and accepted by the Company and Subscriber. Applicable Law" shall mean any law that is applicable in a particular context and includes both Central and State legislations as may be amended or repealed from time to time, including specifically the Indian Telegraph Act, 1885, The Wireless Telegraphy Act, 1933, and the Telecom Regulatory Authority of India Act, 1997, the Information Technology Act, 2000 and any administrative, judicial and quasi-judicial rulings and delegated legislation such as regulations, rules, guidelines and notifications as may be issued by the Authorities from time to time. "Authority or Authorities" shall mean the Government of India, Ministry of Communications and Information Technology, Department of Telecommunications (DOT), Telecom Regulatory Authority of India, Telecom Dispute Settlement Appellate Tribunal, the relevant State Government, or other statutory and local authorities, tribunals etc. as the case may be.


Charges" shall include all payments under the Agreement which are due and payable by the Subscriber to the Company, whether invoiced or not, inclusive of one-time, registration, testing and installation, Service Equipment and Service rental, billing, network service/feature change, transfer /shifting, reconnection, usage based charges and Security as set out in the SRF and all other fees, rates, taxes, levies, penalties and fines for and in respect of provision of the Service and chargeable Service Equipment to the Subscriber pursuant to the Subscriber applying for the Service as per the rates set out in the Tariff published by the Company from time to time or any special rates agreed to be granted by the Company, including charges for services availed through the Network on correspondent networks Confidential Information" means all information contained in any media and format, designated as such by either Party including (i) technical or business information or material; (ii) proprietary or internal information of either Party, including but not limited to samples, apparatus and equipment, business policies, Subscriber databases, developments, trade secrets, know-how and personnel information regarding third parties; (iii) information disclosed pursuant to the Agreement and (iv) all such other information which by its nature or the circumstances of its disclosure is confidential. Due Date" shall mean the date prescribed by Company in its invoice or statement of charges, on or by which date the Subscriber shall make payment of the Charges whether invoiced or not. Subscriber Premise Equipment" or "Customer Premise Equipment (CPE)” means the existing equipment, systems, cabling and facilities of Subscriber or provided to the Subscriber by any third party, which is required for Service provisioning and used in conjunction with the Service Equipment in order to avail of the Service. "Subscriber Premises" shall mean the location /or Service Installation Address of the Subscriber as provided in the SRF where the Service is provided and the Service Equipment is installed. "Tariff" shall mean the commercial plan or tariff schedule offered by the Company, including but not limited to fees, Charges, rates and related conditions as notified and published by the Company from time to time, in respect of provisioning of the Services


Service Availability:



Service Quality -

during the Service Contract Period, the Company shall endeavour to maintain commercially acceptable levels of Service availability and ensure that the Subscriber is not prevented from making use of the Service as a result of any deficiency or problem in the Network



The Company may enter into a separate service level agreements with the Subscriber, provided that all other parameters not covered in such agreements are governed by the terms and conditions of this Agreement.



Service quality, functionality, availability or reliability may be affected and the Company shall not be liable for such disruptions/ interruptions/ deficiency in case they are due to the following reasons

Planned repairs, modifications or maintenance notified to Subscriber in advance,
Unauthorized changes to Service Equipment or CPE made by Subscriber without notifying the Company,
Any fault in equipment other than Service Equipment or a fault arising from outside the Network,
Force Majeure Events,
Any fault in or damage to Service Equipment or Network or components thereof for reasons beyond the reasonable control of the Company,
Refusal by Subscriber to allow testing or repair of Service or Service Equipment and use by Subscriber of the Service on an impaired basis, including refusal to allow access to Subscriber Premises to the Company personnel,
Failure in providing stable power and the other infrastructure required for Service Equipment and/or Subscriber Equipment,
Subscriber scheduled maintenance, 10. Any complaint by the Subscriber which the Company, after due investigation, finds to be without any basis.

The Subscriber shall pay all reasonable costs incurred by the Company in investigating and remedying any Service difficulty which is attributable to: The negligence, act, omission, breach or fault of the Subscriber or its agents, or The failure or malfunction of CPE that connects to the Service as and where applicable.


In the event of there being any deficiency in the Services or Service Equipment, the Subscriber shall within a period of seven (7) Business Days from the occurrence of the deficiency notify the Company, and thereupon the Company shall endeavor to rectify the same in a reasonable period.


This service is governed by the provisions of Indian Telegraph Act, 1885, Indian Wireless Telegraphy Act 1933 and Telecom Regulatory Authority of India Act 1997 as modified or replaced from time to time. g. Any WI- Fi connectivity deployed by subscriber will be activated only after it is registered for centralized authentication system of SiqesNet.


If the subscriber uses this service for internet telephony, then only the following will be permitted: Service to process and carry voice signals offered through public internet by use of Personal computers (PC) or IP based customer Premise equipment (CPE) connecting the following: PC to PC; within or outside India PC /a device / adapter conforming to standards of International agencies like ITU, IETF etc; in India to PSTN/PLMN abroad Any device /adapter conforming to standards of International agencies like ITU, IETFetc; connected to ISP node with static IP address to similar device/adapter; within or outside India.


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